Support
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Submit a tracked ticket for issues that need investigation. For urgent operational problems, contact our support team directly.
Fastest for urgent issues during working hours.
Use email or open a support ticket below.Open a support ticket
You will receive a ticket number immediately after a successful submission.
Frequently asked questions
What should I include in a ticket?
Include the module, class or exam involved, what you expected, what happened, and whether the issue blocks work. Avoid putting passwords or M-Pesa secrets in the message.
Can you help migrate old records?
Yes. Data migration should be planned during onboarding so field mapping, validation and rollback are agreed before import.
Something looks wrong with a report card — what do I do?
Confirm the academic session, exam, grading setup and publication state, then submit a ticket with the affected class and admission number.