We prioritise exam-period tickets. WhatsApp messages during marks entry and approval weeks are typically answered within the hour during working hours.
Can you help migrate our old records?
Yes — send us your existing student and results data (spreadsheet or previous system export) and we'll help map it into ShuleMatrix during onboarding.
Do you offer training for new staff?
Yes, School and Network tier plans include onboarding sessions. Ask us about a live walkthrough for your staff via the contact page.
Something looks wrong with a report card — what do I do?
Check that the exam has been locked and all marks approved. If the issue persists, contact us with the class, exam name and student admission number so we can investigate quickly.